-
Transformational Change in Brunei Higher Education: A Case Study of Universiti Brunei Darussalam
Issue:
Volume 2, Issue 3, June 2017
Pages:
76-85
Received:
1 March 2017
Accepted:
20 March 2017
Published:
14 April 2017
DOI:
10.11648/j.her.20170203.11
Downloads:
Views:
Abstract: Transformation through revolutionary changes, rather than through an evolutionary process, is increasingly shaping the global higher education scene. Universiti. Brunei Darussalam (UBD), as an exemplary institution in Brunei, has over the years reformed its core activities and focus, in line with changes in technology, and already implemented several game changing initiatives to respond to higher expectations and changing demands from a wide and diverse group of stakeholders. Little or no research has been done to understand and analyse the extent and challenges of transformational change in UBD. The impact on organisational learning and performance with emphasis on global skills and restructuring of curricula will re-shape the global higher education market.
Abstract: Transformation through revolutionary changes, rather than through an evolutionary process, is increasingly shaping the global higher education scene. Universiti. Brunei Darussalam (UBD), as an exemplary institution in Brunei, has over the years reformed its core activities and focus, in line with changes in technology, and already implemented sever...
Show More
-
Marketing Approach to Customer Complaint Management in Nigerian Tertiary Institutions
Agu Godwill Agu,
Uche Dickson Ben,
Onyeagwara Chukwuemeka O.
Issue:
Volume 2, Issue 3, June 2017
Pages:
86-92
Received:
8 March 2017
Accepted:
24 March 2017
Published:
15 May 2017
DOI:
10.11648/j.her.20170203.12
Downloads:
Views:
Abstract: Service failure and customer dissatisfaction are regular outcomes of service provision in most labour-intensive service industries in Nigeria and other developing countries. The tertiary education sector in Nigeria is not an exception. The various customers of tertiary institutions experience different forms of negative service outcome. The approaches adopted by these institutions in managing the complaints determine whether the resolution will be seen by dissatisfied-complainants as satisfactory or otherwise. Integrating the marketing concept in the compliant resolution policies of tertiary institutions by adopting approaches that uphold fairness, accessibility, responsiveness, efficiency and integration is advocated for in this paper. This will be leverage to the institutions competitively in terms of positive word-of-mouth, strong customer loyalty, good referral, sustainable business, long term profitability and enhanced goodwill. This paper exposes the need for a marketing-based approach to customer complaint management in tertiary institutions.
Abstract: Service failure and customer dissatisfaction are regular outcomes of service provision in most labour-intensive service industries in Nigeria and other developing countries. The tertiary education sector in Nigeria is not an exception. The various customers of tertiary institutions experience different forms of negative service outcome. The approac...
Show More
-
Analysis of the ‘BTR Mode’ in the Teaching of Human Geography
Issue:
Volume 2, Issue 3, June 2017
Pages:
93-97
Received:
20 March 2017
Accepted:
7 April 2017
Published:
18 May 2017
DOI:
10.11648/j.her.20170203.13
Downloads:
Views:
Abstract: ‘BTR mode’ is a type of teaching mode, which refers to ‘Basic theory’, ‘Typical cases’ and ‘Real phenomenon’, and it is the product of the combination of the thought of ‘discovery learning’ and the Constructivist Learning Theory with the practice of Human Geography teaching, plays an important role in improving the quality of Human Geography teaching in university. This paper gives the comprehensive introduction and objective evaluation of the mode from the connotation of the mode, the conception of the mode construction, it’s value in teaching and the actual experience in the using, to help more people to know and use the mode and promote the improvement of it and make it provide better service for the teaching of Human Geography and other subjects.
Abstract: ‘BTR mode’ is a type of teaching mode, which refers to ‘Basic theory’, ‘Typical cases’ and ‘Real phenomenon’, and it is the product of the combination of the thought of ‘discovery learning’ and the Constructivist Learning Theory with the practice of Human Geography teaching, plays an important role in improving the quality of Human Geography teachi...
Show More
-
The Geometric Thinking Levels of Pre-service Teachers in Ghana
Robert Benjamin Armah,
Primrose Otokonor Cofie,
Christopher Adjei Okpoti
Issue:
Volume 2, Issue 3, June 2017
Pages:
98-106
Received:
2 April 2017
Accepted:
13 April 2017
Published:
26 May 2017
DOI:
10.11648/j.her.20170203.14
Downloads:
Views:
Abstract: Teachers’ geometrical competencies are very critical to the effective teaching of the subject. This study focused on the van Hiele Levels of geometric thinking reached by Ghanaian pre-service teachers before leaving for their Student Internship Programme (Teaching Practice) at the basic schools. In all, 300 second year pre-service teachers from 4 Colleges of Education were involved in this study. These pre-service teachers were given the van Hiele Geometry Test adapted from the ‘Cognitive Development and Achievement in Secondary School Geometry Test’ items during their second year, first semester. The results showed that 16.33% of pre-service teachers attained van Hiele Level 0 (i.e. the Pre-recognition Level or Level for those who have not yet attained any van Hiele Level), 27% of pre-service teachers attained Level 1, 32% attained Level 2 while 17.67% of pre-service teachers attained Level 3. However, only 6% and 1% of Pre-service Teachers attained Levels 4 and 5 respectively. These results show that majority (75.33%) of pre-service teachers’ van Hiele Levels are lower than that expected of their future Junior High School 3 learners. This suggests that most of the pre-service teachers’ geometry knowledge is not sufficient to teach at basic schools.
Abstract: Teachers’ geometrical competencies are very critical to the effective teaching of the subject. This study focused on the van Hiele Levels of geometric thinking reached by Ghanaian pre-service teachers before leaving for their Student Internship Programme (Teaching Practice) at the basic schools. In all, 300 second year pre-service teachers from 4 C...
Show More
