Volume 4, Issue 6, December 2019, Page: 80-87
The Influence of Knowledge Management on Internal Quality Assurance in Higher Education Institutions
Everest Turyahikayo, Department of Public Administration and Management, Uganda Management Institute, Kampala, Uganda
Received: Oct. 3, 2019;       Accepted: Oct. 26, 2019;       Published: Dec. 13, 2019
DOI: 10.11648/j.her.20190406.11      View  624      Downloads  195
Several studies reveal that knowledge management is crucial in enabling institutions gain and maintain a competitive advantage. Yet, institutions must leverage their internal quality assurance mechanisms as a prerequisite for gaining and maintaining an edge over competitors. Based on this revelation, the paper set out to examine how knowledge management can be used to build strong internal quality assurance framework in HEIs basing on institutional theoretical perspective. Using an in-depth literature review, it was revealed that knowledge of external stakeholders should constitute part of the knowledge used in developing quality assurance policies. In addition, HEIs will also identify internal knowledge sources that enhance designing of quality assurance mechanisms that satisfy normative prescriptions. Moreover, HEIs that embrace mimetic isomorphism by copying and incorporating best practices from other institutions will likely improve the teaching, staff development and pedagogical quality. These institutional logics act in the best interest of the HEIs by providing critical linkages for knowledge management-internal quality assurance nexus.
Knowledge Management, Quality Assurance, Higher Education Institutions, Institutional Logics, Isomorphism
To cite this article
Everest Turyahikayo, The Influence of Knowledge Management on Internal Quality Assurance in Higher Education Institutions, Higher Education Research. Vol. 4, No. 6, 2019, pp. 80-87. doi: 10.11648/j.her.20190406.11
Copyright © 2019 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
M. Dzimińska, J. Fijałkowska, and Ł. Sułkowski, “Trust-based quality culture conceptual model for higher education institutions,” Sustain., vol. 10, no. 8, 2018.
A. Nag, S. C. Mukhopadhyay, and J. Kosel, “Literature review,” Smart Sensors, Meas. Instrum., vol. 33, pp. 17–81, 2019.
A. Shakori, A. Vokhlacheva, and P. Farzanehkari, “Prevention of burnout among nursing staff: A literature review,” p. 40, 2018.
T. Balliester and A. Elsheikhi, “The Future of Work: A Literature Review,” Res. Dep. Work. Pap., no. 29, 2018.
J. Pappas-Kelley and J. Pappas-Kelley, “The destruction of art,” Solvent form, 2018.
J. Majuri, J. Koivisto, and J. Hamari, “Gamification of education and learning: A review of empirical literature,” CEUR Workshop Proc., vol. 2186, pp. 11–19, 2018.
R. Picher and A. Pausits, “Information and knowledge management at higher education institutions,” Manag. Inf. Syst., vol. 6, no. 2, pp. 008–016, 2011.
S. Košir, “The Role of Knowledge Management and Internal Communication for a Better Quality Assurance in Higher Education Institution,” Lit. Inf. Comput. Educ. J., vol. 5, no. 3, pp. 1641–1648, 2016.
P. T. R, “Review of Knowledge Management in Higher Education,” Int. J. Sci. Res., vol. 4, no. 11, pp. 2062–2065, 2016.
S. Bibi and A. Ali, “Knowledge sharing behavior of academics in higher education,” J. Appl. Res. High. Educ., vol. 9, no. 4, pp. 550–564, 2017.
T. McCowan, “Quality of higher education in Kenya: Addressing the conundrum,” Int. J. Educ. Dev., vol. 60, no. November 2017, pp. 128–137, 2018.
S. Ntim, “Embedding quality culture in higher education in Ghana: quality control and assessment in emerging private universities,” High. Educ., vol. 68, no. 6, pp. 837–849, 2014.
L. Nabaho, J. N. Aguti, and J. Oonyu, “Making Sense of an Elusive Concept: Academics’ Perspectives of Quality in Higher Education,” High. Learn. Res. Commun., vol. 7, no. 2, pp. 25–45, 2017.
M. C. Butter, E. M. Aguilera, M. G. B. Quintana, L. J. Pérez, and E. S. Valenzuela, “Quality assurance for postgraduate programs: Design of a model applied on a university in Chile,” Int. Rev. Res. Open Distance Learn., vol. 18, no. 1, pp. 266–292, 2017.
G. Prakash, “Quality in higher education institutions: insights from the literature,” TQM J., vol. 30, no. 6, pp. 732–748, 2018.
M. Sharabi, “Managing and improving service quality in higher education,” Int. J. Qual. Serv. Sci., vol. 5, no. 3, pp. 309–320, 2013.
C. M. Ogbodo, S. I. Efanga, J. M. Nwokomah, and E. Management, “Strengthening The Internal Quality Assurance Mechanisms In The University,” vol. 4, no. 3, pp. 551–558, 2013.
A. Peterson, H. Dumont, M. Lafuente, and N. Law, “Understanding innovative pedagogies: Key Themes To Analyse New Approaches To Teaching And Learning,” OECD Educ. Work. Pap., no. 172, pp. 0_1, 3-5, 8-134, 2018.
K. A. Munir, “A Loss of Power in Institutional Theory,” J. Manag. Inq., vol. 24, no. 1, pp. 90–92, 2015.
E. A. Rusch and C. Wilbur, “Shaping Institutional Environments: The Process of Becoming Legitimate,” Rev. High. Educ., vol. 30, no. 3, pp. 301–318, 2007.
K. Dutta, “Dynamic Isomorphism and Decision Maker Attributes,” Syst. Pract. Action Res., vol. 29, no. 4, pp. 355–377, 2016.
J. Martínez-Ferrero and I. M. García-Sánchez, “Coercive, normative and mimetic isomorphism as determinants of the voluntary assurance of sustainability reports,” Int. Bus. Rev., vol. 26, no. 1, pp. 102–118, 2017.
R. Suddaby, “Can Institutional Theory Be Critical?,” J. Manag. Inq., vol. 24, no. 1, pp. 93–95, 2015.
W. B. Jr, D. Riordan, and M. Riordan, “Institutional theory in college restructuring: myth or reality?,” J. Case Stud. …, pp. 1–13, 2011.
E. Karataş Acer and N. Güçlü, “An Analysis of the Expansion of Higher Education in Turkey Using the New Institutional Theory,” Educ. Sci. Theory Pract., vol. 17, no. 6, pp. 1911–1933, 2017.
M. Alvesson and A. Spicer, “Neo-Institutional Theory and Organization Studies: A Mid-Life Crisis?,” Organ. Stud., vol. 40, no. 2, pp. 199–218, 2019.
H. Willmott, “‘institutional work’ for what? Problems and prospects of institutional theory,” J. Manag. Inq., vol. 20, no. 1, pp. 67–72, 2011.
T. Editors, “Has institutional theory lost its way?,” J. Manag. Stud., vol. 51, no. 7, pp. 1204–1205, 2014.
P. Pradabpech, C. Chantarasombat, and A. Sriampai, “Development of Knowledge Management Model for Developing the Internal Quality Assurance in Educational Opportunity Expansion Schools,” Int. Educ. Stud., vol. 8, no. 9, pp. 162–170, 2015.
E. Ofosu, S. K., Fredua-Kwarteng, “Exploring internal quality assurance practices at Ghana College of Physicians and Surgeons (GCPS) ,” Eur. J. Educ. Soc. Sci., vol. 3, no. 1, pp. 10–27, 2018.
S. Cardoso, M. J. Rosa, and B. Stensaker, “Why is quality in higher education not achieved? The view of academics,” Assess. Eval. High. Educ., vol. 41, no. 6, pp. 950–965, 2016.
M. Seyfried and M. Ansmann, “Unfreezing higher education institutions? Understanding the introduction of quality management in teaching and learning in Germany,” High. Educ., vol. 75, no. 6, pp. 1061–1076, 2018.
I. Gvaramadze, “From quality assurance to quality enhancement in the European higher education area,” Eur. J. Educ., vol. 43, no. 4, pp. 443–455, 2008.
O. Al-Kurdi, R. El-Haddadeh, and T. Eldabi, “Knowledge sharing in higher education institutions: a systematic review,” J. Enterp. Inf. Manag., vol. 31, no. 2, pp. 226–246, 2018.
M. Esop and C. Timms, “Relevance of organisational support on academics’ affective commitment and turnover intentions,” J. Appl. Res. High. Educ., vol. 11, no. 1, pp. 118–128, 2019.
K. Rodman, R. Biloslavo, and S. Bratož, “Institutional Quality of a Higher Education Institution from the Perspective of Employers,” Minerva, vol. 51, no. 1, pp. 71–92, 2013.
M. Farrukh, J. W. C. Lee, and I. A. Shahzad, “Intrapreneurial behavior in higher education institutes of Pakistan,” J. Appl. Res. High. Educ., vol. 11, no. 2, pp. 273–294, 2019.
L. H. Chillara, D. Sahoo, and A. Ponnam, “Determinants and outcomes of faculty consulting from management teachers’ perspective,” J. Appl. Res. High. Educ., vol. 9, no. 2, pp. 211–225, 2017.
D. Masoumi and B. Lindström, “Quality in e-learning: A framework for promoting and assuring quality in virtual institutions,” J. Comput. Assist. Learn., vol. 28, no. 1, pp. 27–41, 2012.
P. van den Bos, “Changing concerns of beginning Dutch university teachers,” J. Appl. Res. High. Educ., vol. 9, no. 4, pp. 509–520, 2017.
J. B. Rennick, “Learning that Makes a Difference: Pedagogy and Practice for Learning Abroad,” Teach. Learn. Inq. ISSOTL J., vol. 3, no. 2, p. 71, 2015.
E. Ossiannilsson, Z. Altinay, and F. Altinay, “8. Transformation of Teaching and Learning in Higher Education towards Open Learning Arenas: A Question of Quality,” Open Educ. Int. Perspect. High. Educ., no. May 2019, pp. 159–178, 2016.
M. Yasir, A. Majid, and M. Yasir, “Nexus of knowledge-management enablers, trust and knowledge-sharing in research universities,” J. Appl. Res. High. Educ., vol. 9, no. 3, pp. 424–438, 2017.
E. Efimenko, A. Roman, M. Pinto, F. Remião, and P. Teixeira, “Enhancement and Recognition of Teaching and Learning in Higher Education,” J. Eur. High. Educ. Area, no. 2, pp. 99–118, 2018.
K. Dittrich, “Quality assurance: What it was, is, and should be,” Places Engagem., no. May 2019, pp. 142–146, 2019.
S. M. Riad Shams and Z. Belyaeva, “Quality Assurance Driving Factors as Antecedents of Knowledge Management: a Stakeholder-Focussed Perspective in Higher Education,” J. Knowl. Econ., 2017.
K. E. Henrickson, “Do online instructor lessons complement on-campus teaching?,” J. Appl. Res. High. Educ., vol. 8, no. 1, pp. 119–130, 2016.
K. Hull and J. E. Dodd, “Faculty use of Twitter in higher education teaching,” J. Appl. Res. High. Educ., vol. 9, no. 1, pp. 91–104, 2017.
M. Elken and B. Stensaker, “Conceptualising ‘quality work’ in higher education,” Qual. High. Educ., vol. 24, no. 3, pp. 189–202, 2018.
G. Moss, K. Kubacki, M. Hersh, and R. O. D. Gunn, “Knowledge Management in Higher Education : A Comparison of Individualistic and Collectivist Cultures Author ( s) : Gloria Moss , Krzysztof Kubacki , Marion Hersh and Rod Gunn Source : European Journal of Education , Vol . 42 , No . 3 , Doctoral Education ,” vol. 42, no. 3, pp. 377–394, 2018.
A. Veiga, M. J. Rosa, D. Dias, and A. Amaral, “Why is it difficult to grasp the impacts of the Portuguese quality assurance system?,” Eur. J. Educ., vol. 48, no. 3, pp. 454–470, 2013.
D. Donina and S. Hasanefendic, “Higher Education institutional governance reforms in the Netherlands, Portugal and Italy: A policy translation perspective addressing the homogeneous/heterogeneous dilemma,” High. Educ. Q., vol. 73, no. 1, pp. 29–44, 2019.
D. Robinson, B. M. Schaap, and M. Avoseh, “Emerging themes in creative higher education pedagogy,” J. Appl. Res. High. Educ., vol. 10, no. 3, pp. 271–282, 2018.
E. W. L. Cheng, C. W. M. Yu, L. S. Sin, and C. S. M. Ma, “Stakeholders’ roles in field experience: some empirical evidence,” J. Appl. Res. High. Educ., vol. 10, no. 4, pp. 556–569, 2018.
V. L. O’Donnell, “Organisational change and development towards inclusive higher education,” J. Appl. Res. High. Educ., vol. 8, no. 1, pp. 101–118, 2016.
V. Ros and A. Oleksiyenko, “Policy Misalignments and Development Challenges in the Cambodian Academic Profession: Insights from Public University Lecturers,” High. Educ. Policy, vol. 31, no. 1, pp. 19–35, 2018.
D. Fung, “Introducing the Connected Curriculum framework,” Connect. Curric. High. Educ., no. May 2019, pp. 4–19, 2018.
G. Vernez, S. Culbertson, L. Constant, and R. Karam, “Developing a School Quality Assurance System,” Initiat. to Improv. Qual. Educ. Kurdistan Reg., no. May 2018, pp. 27–47, 2016.
S. Namdev Dhamdhere, “Importance of knowledge management in the higher educational institutes,” Turkish Online J. Distance Educ., vol. 16, no. 1, pp. 162–183, 2015.
D. J. Teece, “Managing the university: Why ‘organized anarchy’ is unacceptable in the age of massive open online courses,” Strateg. Organ., vol. 16, no. 1, pp. 92–102, 2018.
A. Yirdaw, “Quality of Education in Private Higher Institutions in Ethiopia: The Role of Governance,” Sage Open, vol. 6, no. 1, 2016.
Browse journals by subject